1. Privacy Policy – We do not store customer credit card details

About Us
This website is owned and operated by:
On All Pawz LTD
Portland Street
Mansfield Woodhouse 
Nottinghamshire
NG19 8BE
onallpawz@gmail.com

Company number 13095801

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Entering into an Agreement with Us

When you place an order through our platform, you are essentially extending an offer to purchase our products. Subsequently, you will receive an email from us confirming the receipt of your order.

After verifying the pricing and availability of the items you've selected, we will send you another email to confirm our acceptance of your order, thereby establishing a binding contract between us.

In the highly improbable event that the products are no longer available or an error has occurred in pricing, we will promptly inform you of the situation. In such cases, we will refrain from dispatching the items, refund any payments made, and no contractual obligations will exist between us.

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Placing an Order with Us

Here's how to seamlessly place an order through our website:

1. Item Selection: Browse our website and choose the item(s) you wish to purchase. Click the 'Add to Basket' link displayed next to each item.

2. Review Your Selections: At any time, you can review the items you've selected by clicking the 'View Basket' link.

3. Checkout: Once you've completed your selection, click on the 'Checkout' link to proceed with your order. You'll be prompted to provide delivery and payment information through secure web pages. Take a moment to carefully review your order before finalising it to avoid any issues.

4. Mistakes Happen: If you make an error during the ordering process, please get in touch with us as soon as possible.

5. Order Amendments: If you need to modify your order before finalising it, you can do so on the shopping basket page. You can remove items or adjust quantities using the provided controls. Be sure to refresh your basket to ensure that your changes are properly reflected. If you encounter difficulties, don't hesitate to reach out to us via phone or email for assistance.

We're here to make your ordering experience as smooth as possible, so please don't hesitate to contact us if you encounter any issues or have any questions.

Delivery Information

Our delivery charges are determined by the weight of your parcel, and we strive to keep them as affordable as possible. As an added benefit, orders exceeding £30.00 qualify for free delivery.

Typically, we dispatch all orders within 7 days of receipt, and we utilize DTT Deliveries LTD as our trusted delivery partner.

In the unfortunate event that your goods are lost or damaged during transit, kindly notify us promptly. Your satisfaction is our priority, and we'll work to resolve any issues promptly.

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Cancellation and Returns Policy

We sincerely hope that you and your furry friends are completely satisfied with your purchase. However, if for any reason you're not, we provide a returns policy that extends for 14 days from the date you receive your order.

Please note the following regarding refunds:

1. Unopened Products: If you return an unopened product, you will receive a full refund equal to the total value of your order.

2. Opened Products: In the case of opened products, we can still accept returns. However, we will weigh the returned item, and you will receive a refund for the portion that is returned to us.

Your satisfaction is important to us, and we aim to make the return process as straightforward as possible. If you have any questions or need assistance with a return, please don't hesitate to contact us.

Please post your items to us at 

On All Pawz  LTD

Portland Street

Mansfield Woodhouse

Nottinghamshire

NG19 8BE

Return postage is paid for by the customer, except where there is evidence of a faulty or incorrect product being supplied. In those cases, we will send you a free returns label to be used - please get in touch with us at onallpawz@gmail.com to discuss this.

We recommend using Royal Mail’s click and drop service to purchase your returns postage.

Although we are usually very quick, please allow up to 14 days after sending your order back to us to allow the the returns process to be completed.

Opening Times

 

Monday-Thurday 9:00 till 17:00